Privacy Policy

1. Introduction

Levante Markets ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, open a trading account, or otherwise interact with our services.

This policy applies to all users of our website and trading services, regardless of which Levante Markets entity you hold an account with. Please read this policy carefully. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

"Levante Markets" is a trading name used by the following entities, each acting as a data controller for clients onboarded through them:

For questions about this policy or to exercise your data protection rights, please see Section 15 — Contact Us.

3. Information We Collect

3.1 Information You Provide to Us

• Identity data: full name, date of birth, nationality, government ID/passport number, photograph for verification (KYC).
• Contact data: email address, phone number, residential address.
• Financial data: bank account/card details, source of funds, employment and income information, trading experience and risk profile, as required by suitability/appropriateness assessments.
• Account data: username, password (stored encrypted/hashed), account preferences, and communications with our support team.

3.2 Information Collected Automatically

• Technical data: IP address, browser type and version, device identifiers, operating system, and time zone setting.
• Usage data: pages visited, features used, trading platform activity, session duration, referring/exit pages.
• Cookies and similar technologies: see Section 10.

3.3 Information From Third Parties

• Identity verification providers (KYC/AML checks).
• Credit reference and fraud prevention agencies.
• Payment service providers processing your deposits/withdrawals.
• Publicly available sources, such as sanctions and PEP screening databases, where legally permitted.

4. How We Use Your Information

We use your personal data for the following purposes:

• To open, verify, and administer your trading account, including identity verification and anti-money laundering checks.
• To provide, operate, and maintain our trading platforms and services.
• To process deposits, withdrawals, and other transactions.
• To assess appropriateness/suitability of our products for you, as required by regulation.
• To comply with legal and regulatory obligations, including reporting to financial regulators and tax authorities.
• To detect, investigate, and prevent fraud, money laundering, and other financial crime.
• To communicate with you about your account, respond to inquiries, and provide customer support.
• To send marketing communications where you have consented or where otherwise permitted by law.
• To improve our website, products, and services, including analytics and research.

5. Legal Basis for Processing

Where the UK/EU GDPR or equivalent data protection law applies, we rely on the following legal bases to process your personal data:

• Contractual necessity: processing needed to open and administer your trading account and provide our services.
• Legal obligation: processing required to comply with AML/KYC, tax reporting, and financial regulatory requirements.
• Legitimate interests: processing for fraud prevention, service improvement, and direct marketing to existing clients, balanced against your rights and interests.
• Consent: processing based on your specific consent, such as certain marketing communications or optional cookies, which you may withdraw at any time.

6. Sharing Your Information

We may share your personal data with:

• Regulators and law enforcement: where required by CySEC, FSC Mauritius, DMCC, or other applicable authorities.
• Service providers: identity verification vendors, payment processors, banking partners, cloud hosting providers, customer support tools, and marketing platforms, bound by confidentiality and data protection obligations.
• Liquidity providers and counterparties: as necessary to execute your trades.
• Professional advisors: auditors, lawyers, and consultants, where necessary.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality arrangements.

We do not sell your personal data to third parties.

7. International Data Transfers

As Levante Markets operates through entities in Cyprus, Mauritius, and the UAE, your data may be transferred to and processed in countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction.

Where we transfer personal data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms recognized under applicable law, to ensure your data remains protected.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including:

• For the duration of your relationship with us, plus a minimum of [5–7 years] after account closure, in line with AML/KYC record-keeping obligations under applicable financial regulation.
• Longer where required to comply with legal, tax, accounting, or regulatory requirements, or to establish, exercise, or defend legal claims.

When no longer required, your data is securely deleted or anonymized.

9. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data, subject to our legal retention obligations.
• Restriction: request that we limit how we use your data in certain circumstances.
• Data portability: receive your data in a structured, commonly used format, or have it transferred to another provider.
• Objection: object to processing based on legitimate interests, including direct marketing.
• Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
• Complain: lodge a complaint with your local data protection authority, or the relevant supervisory authority for the entity holding your account.

To exercise any of these rights, contact us using the details in Section 15 — Contact Us. We will respond within the timeframe required by applicable law (typically one month under GDPR).

10. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze site usage, and support marketing efforts. Categories of cookies we use include:

• Strictly necessary: required for the website and client portal to function, including login sessions and security.
• Performance/analytics: help us understand how visitors use our site so we can improve it.
• Functional: remember your preferences, such as language and region.
• Marketing: used to deliver relevant advertising and measure campaign performance, only with your consent where required.

You can manage your cookie preferences at any time through our cookie consent tool or your browser settings. Disabling certain cookies may affect site functionality.

11. Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, network security monitoring, and regular security assessments.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, contact us immediately using the details in Section 15 — Contact Us.

12. Children's Privacy

Our services are not directed at, and are not intended for use by, individuals under the age of 18.

We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete that information promptly.

13. Marketing Communications

We may send you marketing communications about our products, services, promotions, and market insights, where you have opted in or where permitted by applicable law, such as existing client "soft opt-in" provisions.

You can opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email, updating your communication preferences in your client portal, or contacting us directly.

Opting out of marketing does not affect essential service communications about your account.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will post the updated policy on this page with a revised "last updated" date. For material changes, we may provide additional notice, such as email notification or a prominent notice on our website.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your data, please contact us:

You also have the right to lodge a complaint with the data protection supervisory authority in your country of residence, or with the authority overseeing the Levante Markets entity holding your account.